The Experience Audit - Full

$150.00

Detailed business assessments from a customer perspective that turn friction into customer loyalty.

Your customers notice everything—how easy it is to book, how your space + energy feels, how smoothly things flow, and whether your brand feels trustworthy and consistent. The Experience Audit helps uncover hidden friction points and produces opportunities to improve retention, reputation, and overall customer satisfaction.

With this service, you’ll get

1:1 Discovery Session
We’ll begin with a personalized consultation to discuss your business goals, brand aesthetic, customer base, and current challenges.
Customer Journey Audit
From first impressions to booking, navigation, service experience, and follow-up, I assess your business through your customers’ eyes.
Operational Flow Review
I identify areas where inconsistency, confusion, or inefficiency may be negatively impacting the customer experience.
Accessibility Insight
Convenience matters. I’ll review accessibility barriers and provide realistic suggestions that improve ease, comfort, and inclusivity.
Post-Audit Follow-Up
After implementation, we’ll reconnect in one month to review progress, reassess key areas, and discuss next steps.

Detailed business assessments from a customer perspective that turn friction into customer loyalty.

Your customers notice everything—how easy it is to book, how your space + energy feels, how smoothly things flow, and whether your brand feels trustworthy and consistent. The Experience Audit helps uncover hidden friction points and produces opportunities to improve retention, reputation, and overall customer satisfaction.

With this service, you’ll get

1:1 Discovery Session
We’ll begin with a personalized consultation to discuss your business goals, brand aesthetic, customer base, and current challenges.
Customer Journey Audit
From first impressions to booking, navigation, service experience, and follow-up, I assess your business through your customers’ eyes.
Operational Flow Review
I identify areas where inconsistency, confusion, or inefficiency may be negatively impacting the customer experience.
Accessibility Insight
Convenience matters. I’ll review accessibility barriers and provide realistic suggestions that improve ease, comfort, and inclusivity.
Post-Audit Follow-Up
After implementation, we’ll reconnect in one month to review progress, reassess key areas, and discuss next steps.