The Experience Audit - Mini

$60.00

Detailed business assessments from a customer perspective that turn friction into customer loyalty.

Your customers notice everything—how easy it is to book, how your space + energy feels, how smoothly things flow, and whether your brand feels trustworthy and consistent. The Experience Audit helps uncover hidden friction points and produces opportunities to improve retention, reputation, and overall customer satisfaction.

With this service, you’ll get

1:1 Discovery Session
We’ll begin with a personalized consultation to discuss your business goals, brand aesthetic, customer base, and current challenges.
Customer Journey Audit
From first impressions to booking, navigation, service experience, and follow-up, I assess your full business through your customers’ eyes and provide a document outlining my findings and suggested approaches.

Detailed business assessments from a customer perspective that turn friction into customer loyalty.

Your customers notice everything—how easy it is to book, how your space + energy feels, how smoothly things flow, and whether your brand feels trustworthy and consistent. The Experience Audit helps uncover hidden friction points and produces opportunities to improve retention, reputation, and overall customer satisfaction.

With this service, you’ll get

1:1 Discovery Session
We’ll begin with a personalized consultation to discuss your business goals, brand aesthetic, customer base, and current challenges.
Customer Journey Audit
From first impressions to booking, navigation, service experience, and follow-up, I assess your full business through your customers’ eyes and provide a document outlining my findings and suggested approaches.